How can I reach you for a suggestion or to file a complaint?

We want your feedback! If you want to contact us for a suggestion or idea, send us an email at help@hellasdirect.gr.

If at any moment you are not satisfied with the service we have offered you, you can call us at 212 222 9999 or send as an email at complaints@hellasdirect.gr. The team responsible for complaints operates Monday to Friday, 9.00 - 17.00. We will make sure to answer back as soon as possible!

Apart from our own team, you can always contact the following organizations:

• Cyprus Insurance Companies Control Service (Ministry of Finance) P.O.Box 23364, 1682 Nicosia, Cyrus (tel: 35722602952, email: insurance@mof.gov.cy).
• Department of Private Insurance Supervision in the Bank of Greece.
• Alternative Dispute Resolution (ADR) Bodies, in accordance with Joint Ministerial Decision 70330f / 9.7.2015.
  To find out more about the Alternative Dispute Resolution (ADR) Bodies and how you can contact them, you can visit the Ministry of Development's website www.mindev.gov.gr under the section "Citizens / Consumer Protection and Access to Information/ Service / Alternative Dispute Resolution».