How can I reach you for a suggestion or to file a complaint?
  • 25 Apr 2024
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How can I reach you for a suggestion or to file a complaint?

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Article Summary

We want your feedback! If you want to contact us for a suggestion or idea, send us an email at

If at any moment you are not satisfied with the service we have offered you, you can call us at 212 222 9999 or send as an email at The team responsible for complaints operates Monday to Friday, 9.00 - 17.00. We will make sure to answer back as soon as possible!

Apart from our own team, you can always contact the following organizations:

  • Cyprus Insurance Companies Control Service (Ministry of Finance) P.O.Box 23364, 1682 Nicosia, Cyrus (tel: 35722602952, email:
  • Department of Private Insurance Supervision in the Bank of Greece.
  • Alternative Dispute Resolution (ADR) Bodies, in accordance with Joint Ministerial Decision 70330f / 9.7.2015.
    To find out more about the Alternative Dispute Resolution (ADR) Bodies and how you can contact them, you can visit the Ministry of Development's website under the section "Citizens / Consumer Protection and Access to Information/ Service / Alternative Dispute Resolution».

You can also always use the European Commission's Online Dispute Resolution platform located at:

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