How can I reach you for a suggestion or to file a complaint?
  • 01 Aug 2022
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How can I reach you for a suggestion or to file a complaint?

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We want your feedback! If you want to contact us for a suggestion or idea, send us an email at support@hellasdirect.gr.

If at any moment you are not satisfied with the service we have offered you, you can call us at 212 222 9999 or send as an email at complaints@hellasdirect.gr. The team responsible for complaints operates Monday to Friday, 9.00 - 17.00. We will make sure to answer back as soon as possible!

Apart from our own team, you can always contact the following organizations:

  • Cyprus Insurance Companies Control Service (Ministry of Finance) P.O.Box 23364, 1682 Nicosia, Cyrus (tel: 35722602952, email: insurance@mof.gov.cy).
  • Department of Private Insurance Supervision in the Bank of Greece.
  • Alternative Dispute Resolution (ADR) Bodies, in accordance with Joint Ministerial Decision 70330f / 9.7.2015.
    To find out more about the Alternative Dispute Resolution (ADR) Bodies and how you can contact them, you can visit the Ministry of Development's website www.mindev.gov.gr under the section "Citizens / Consumer Protection and Access to Information/ Service / Alternative Dispute Resolution».
Note:

You can also always use the European Commission's Online Dispute Resolution platform located at: https://ec.europa.eu/consumers/odr.


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