Payment Methods

In instalments? The full amount all at once? At the bank or via e-banking/web banking; At Hellas Direct you have many choices as far as paying your policy is concerned. Choose the one that suits you better!

• By card
• Via your PayPal account
• With an electronic transaction code.

By card

You can use your credit, debit or prepaid card and pay through our website. Depending on the card, you can pay either the whole amount at once or in istalments.

Car insurance: You can pay for your car insurance, either the whole amount either in instalments.

Using your credit card, you can pay for your insurance either the whole amount either with up to 12 interest-free instalments. For policy duration from 6 up to 11 months (180-359 days) you can pay in 2 or 6 interest-free instalments and for 12 months duration (360-365 days) you can pay in 2, 6 or 12 interest-free instalments.

Using your debit card, you can pay for your insurance either the whole amount either in 12 instalments. Read more here.

Motorcycle Insurance: You can pay for your motorcycle insurance, either the whole amount either in instalments.

Using your credit card, you can pay for your insurance either the whole amount either with up to 12 interest-free instalments. For policy duration from 6 up to 11 months (180-359 days) you can pay in 2 or 6 interest-free instalments and for 12 months duration (360-365 days) you can pay in 2, 6 or 12 interest-free instalments.

Home Insurance: At the moment you can pay for your home insurance only the whole amount at once.

Step by step

Fill in the information in the required fields. You will be asked for the card number- which has 16 digits and is at the front side of your card, expiry date (month and year) and the CVV code, which is at the back side of your card.

Don’t forget to check the box about Policy Terms and Privacy Policy. After that, the blue button is active so that you can proceed with the payment.

You can also check the box “I want my card to be saved for my next purchase”. You can save your card details and retrieve them easily at any future point you wish to make a purchase. Your card details will not be stored on Hellas Direct’s database but will be converted into a token, which will enable your 1 click renewal.

If your card doesn’t have an authentication step, then you will see the message “Your purchase has been completed”.

However, in most cases there is a security process (3ds Secure) for the transaction to be completed, either via an e-banking push notification or with an OTP (one time password) that you will receive through text message or viber. Read more below.

Payment with a Pireus Bank card

The authentication is done only through e-banking. You will receive a notification via Winbank, which you have to accept.
If you haven’t activated the Winbank app, you will be asked to fill in your e-banking credentials. After that, the transaction can be approved.

After approving the transaction, you will have to get back to Hellas Direct site for your purchase to be complete. You will see the message “Your purchase has been completed”.

Payment with a Eurobank card

Authentication is done through e-banking or OTP. As soon as you click «Complete purchase», you will receive a message informing you that authentication is needed and that a code is being sent.

When you receive the Push Notification, you have to press on “Payment” and then you will see a message about the successful transaction.

After giving your approval, you will have to get back to Hellas Direct site for your purchase to be complete. You will see the message “Your purchase has been completed”.

With OTP: In case you haven’t an e-banking account, then the authentication process is done through your card’s pin. The bank will ask you to confirm 2 randomly picked digits of the 4-digit pin. Then, the bank will send you the 6-digit OTP through text message or Viber.

Payment with a NBG card

For the National Bank of Greece, the authentication has two processes, either via e-banking, or via the NBG Authenticator app.

As soon as you click “Complete purchase”, you will be informed about a message sent to you to approve the transaction.

Then you will get an e-banking notification for the approval and when you confirm the payment you will get an approval message.

By returning to the Hellas Direct page, your purchase will be completed.

If you don’t have e-banking, you can download the NBG Authenticator app to approve your transaction as described above.

Payment with an Alpha Bank card

The authentication is done either through e-banking push notification or with an OTP and e-com PIN.
For the push notification, the approval is given through e-banking. In case you haven’t activated Push Notifications, e-com PIN will be needed.

The e-com PIN is a digit numeric code that you will set and which you should remember. For setting the e-com PIN, you will be asked – only the first time – during the purchase to enter your Tax Registration Number (ΑΦΜ) in a special field that will be displayed and then, following the instructions, you will need to set the e-PIN you wish to use for the specific card.

For your transaction you will receive a 6-digit OTP through text message ori Viber and you will have to fill it in as well as your e-comPIN.

Via your PayPal account

You can pay using your PayPal account. When choosing Payment Method check the PayPal box and underneath that don’t forget to check the box about the Policy Terms and Privacy Policy.

Then the payment selection is activated. By clicking on the blue button you will be transferred to the PayPal page.

There, you will have to login using your Username and Password. If you have more than one card connected to your account, you will be asked to choose one of them.

With an electronic transaction code

To receive your code

When choosing Payment Method, check the “Electronic Transaction Token” and then the box about the Policy Terms and Privacy Policy. Then, the blue button is activated so that you can proceed with the payment.

When you click on it, you will see the message that your code is ready. Meanwhile you will be receiving a text message and an email with all the information needed: your code, until when it’s valid and how and where you can pay. Please read it so that you know what to do and what to expect.

How and where you can pay using an electronic transaction code

You can pay using your electronic transaction code:

• Via e-banking/web banking
• Via phone banking
• With cash at the bank
• By card
• With cash or by card at an OPAP agency

Via e-banking/web banking

You can pay through your e-banking/web banking, at one of the following banks: Alpha Bank, Piraeus Bank, National Bank of Greece and Eurobank.

Read here all the necessary information about the electronic transaction code.

How to use your electronic transaction code

If you choose to complete the payment via e-banking, you must click on “Payments” (not “Transfers”), find “Hellas Direct” under “insurance companies” and type the exact amount of your premium. You can complete the payment until the transaction code’s end date, as indicated in the email you will receive.

National Bank of Greece

Through the NBG app, you log in and choose “Payments”, and then you will have to look for us either by writing Hellas Direct or by searching the Insurance Companies (presented by alphabetical order).

If you do the transaction through e-banking (www.nbg.gr), you log in and then at the left of the page you have to choose “Transfers and Payments”. You will be presented with 3 choices, choose Payments, then click on Insurance companies and look for us as Hellas Direct.

Pireus Bank

Through the Pireus Bank app, you need to follow the steps as below:

1. New Transaction
2. Bill payment
3. My payments - Pew category - Insurance

Then find Hellas Direct in the list (presented by alphabetical order).

Via e-banking (www.winbank.gr), log in and then click on “Payments” and follow the same path: Per category, Insurance companies- Hellas Direct.

Eurobank

Either through Eurobank’ s site (www.eurobank.gr) or through the app, you follow the steps below:

1. New Transaction
2. Payments
3. Organisations (eg ΔΕΗ, taxes)
4. Insurance
5. Hellas Direct

Alpha Bank

Either through Alpha Bank’s site (www.alpha.gr) or through the app, you follow the steps below:

1. Payments/ New payment
2. Scan payment code
3. Hellas Direct

Via phone banking

You can pay through phone banking -provided that you have activated this service- at one of the following banks: Alpha Bank, Piraeus Bank, National Bank of Greece and Eurobank.

Read here all the necessary information about the electronic transaction code.

Bear in mind that transactions via phone banking are shown the same day when processed through Piraeus Bank, National Bank of Greece and Eurobank. Through Alpha Bank though, they appear the next working day.

With cash at the bank

Due to possible restrictions for the transactions at the banks’ cashier, we suggest you contact your bank in advance.

In any case, you can pay at one of the following banks: Alpha Bank, Piraeus Bank, National Bank of Greece and Eurobank.

Read here all the necessary information about the electronic transaction code.

Please note that payments at Automated Payment Systems (APS) can be proceeded only at Eurobank, and there is a commission. The amount deposited must be the exact amount of your premium, otherwise the payments can’t be completed.

By card

Go to https://pay.hellasdirect.gr/, fill in your transaction token and click “Proceed to payment options”.

Fill in your card information and complete your payment.

With cash or by card at an OPAP agency

You can pay, by cash or card, at an OPAP - Tora agency. Make sure you make the payment before 14:00 pm on the code's expiry day.

If your code expires on Saturday or Sunday you can make your payment only Monday to Friday.

If you choose to pay on Friday, it must be done before 14:00 pm.

OPAP - Tora payments include commission €1.

Everything you need to know for the electronic transaction code

Useful information about the electronic transaction code

• It starts with RF and has 23 numbers
• The payment amount must be exact, no round up. Otherwise the payment can’t be completed
• For every transaction the code is for only one use and if it expires it can’t be used.

Your code will be active:

• until one day before the starting date wanted (for the first purchase of a policy)
• until the last day the policy is active (for renewals)

If there is no payment for the policy until the last day the code is valid, the code will expire.

Listed below are all the available payment methods along with the relevant points of service:

• With cash at the banking counter. It applies to: Piraeus Bank, Alpha Bank, National Bank και Eurobank.
• By transfer from your account to the banking counter that you are cooperate with. It applies to: Piraeus Bank, Alpha Bank, National Bank και Eurobank.
• Via your e-banking or your phone banking. It applies to: Piraeus Bank, Alpha Bank, National Bank και Eurobank.
• At an OPAP agency that supports Tora payment system by cash or card. Make sure you make the payment before 14:00 pm on the code's expiry day. Here you will see the service points. If your code expires on Saturday or Sunday you can make your payment at OPAP only Monday to Friday. If you choose to pay on Friday, it must be done before 14:00 pm. Note: OPAP Payments include commission €1.

Once the purchase is complete, you will receive an email with your Policy along with the Policy Terms.

Did you choose to pay with an electronic transaction code and then changed your mind?

If you want to pay for your policy with another payment method, you must inform us so that we cancel the code. Please contact us either at help@hellasdirect.gr or by phone at 212 222 9999.