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General questions | Useful information
Why can't I find my vehicle in the list of makes and models?
Ηow can I report a claim?
Policy changes and contact details updates
New contract / quote
Do immobilized vehicles need insurance for natural disasters?
Green Card - how do I get it at Hellas Direct?
How can I check if my insurance policy is activated?
How is my car insurance premium calculated?
Can I pay for my policy in installments?
What types of vehicles you can't offer Insurance for?
Can I insure my vehicle if I don’t have a driver’s license?
Claim Settlement
How do I renew my policy?
When does the insurance cancellation take effect?
How will I receive my insurance policy?
For how many days can I insure my vehicle?
What if I don’t want to add Natural disasters cover?
How can I be sure that the management of my personal data is secure?
Payment methods: accepted ways to pay
Offers and partnerships
Do I have to add coverage for natural disasters in my policy?
Legal and Information Documents
Can I cancel / terminate my policy?
How to contact us: support & communication
I need a claims history certificate. Where do I get it?
Will I get a fine if I don't add natural disaster coverage?
How can I receive news from you?
What if I’m already insured with another company and want to switch?
How long does it take for a vehicle to appear free from electronic immobility?
How can I reach you for a suggestion or to file a complaint?
Car insurance: plans, coverage, and benefits
What is an excess in insurance?
How we calculate your premium
Adding a young driver to policy
Car ownership transfer process
Young driver car insurance
How to check if you added extra covers?
Partner garages & benefits
When is my policy activated?
Trailer insurance guide
Documents required for insurance
Why can't I add the Glass cover?
Motorcycle insurance: coverage and benefits
Motorcycles we insure
Moto partner garages & benefits
Young driver motorcycle insurance
Moto ownership transfer guide
Check your moto extra covers
Personal accident coverage info
Documents for moto insurance
Motorcycle policy activation
Trailer insurance online
Υπάρχει οδική βοήθεια στην ασφάλεια του τρέιλερ;
How can you calculate the premium without asking for my house’s square meters?
My trailer doesn’t have a brand. How do I insure it?
Why can’t I select a policy term shorter than one year for my trailer?
Do I need a separate policy to insure my trailer?
How can I pay for my trailer insurance?
Does the trailer insurance cover the cargo I’m towing?
Can I insure my trailer online?
In the “weight” field, do I enter the weight of the trailer or the maximum cargo weight it can carry?
Home insurance - Frequently asked questions and guidelines
Mortgage Loan
The bank won't accept the insurance policy unless the square meters are stated on it. What should I do?
I still have a remaining balance on my mortgage. Which amount should I declare as a sum assured?
I have a loan. Do I have to get insured with the company that my bank recommends?
Policy
Can I choose the sum assured for the building and its contents?
Can I remove covers from the cover selections?
Adding a young driver to policy
How can you calculate the premium without asking for my house’s square meters?
Can I upgrade my policy?
Can I just buy contents insurance?
Does the house’s construction date play a role?
Does the price change if I insure a holiday home?
When is my policy activated?
Can I insure a home I rent?
Which spaces are considered auxiliary spaces?
Claims
What will I need in the case of damage?
How can I inform you of any damage?
How do you calculate the amount to be paid in the event of a claim?
How do I get paid?
ENFIA Discount - What you need and how to get it
How can I get the ENFIA discount?
How do I find my property tax?
How much is the ENFIA discount?
What are the requirements for the ENFIA discount?
Can I have an example of how the ENFIA discount is applied?
What do I have to do to get the property tax (ENFIA) discount for my insured home?
What is the property tax discount?
How much does it cost to insure my home?
Πώς υπολογίζεται το ασφαλιζόμενο κεφάλαιο;
Τι θεωρείται κτίριο;
Υπάρχουν απαλλαγές στην ασφάλεια σπιτιού;
Η τράπεζα μου ζητάει και βεβαίωση από σας. Πώς μπορώ να την πάρω;
Καλύπτετε βοηθητικούς χώρους, όπως γκαράζ και αποθήκες;
I have rare paintings in my house, am I covered?
I need a claims history certificate. Where do I get it?
Do you have a specific plan for mortgaged homes?
Το σπίτι μου είναι χτισμένο πριν το 1960. Μπορώ να προσθέσω Σεισμό στις καλύψεις;
Είμαι ενοικιαστής. Μπορώ να ασφαλίσω το σπίτι;
Καλύπτετε ζημιές από ενοίκους πλατφόρμας βραχυχρόνιας μίσθωσης;
Αν το σπίτι μου είναι ενυπόθηκο, στέλνετε εσείς το συμβόλαιο στην τράπεζα;
Which objects are considered valuable?
Do I need to send documents in order to insure my home?
Μπορώ να ασφαλίσω την επιχείρησή μου;
Μπορώ να ασφαλίσω σπίτι που είναι εκτός σχεδίου;
The building permit has been modified. What do I need to be covered?
Τι δικαιολογητικά θα χρειαστώ σε περίπτωση ζημιάς;
Claims and Compensation
Compensation timeframe
Track your claim progress
After reporting a claim
What to do in an accident
wallet+: How it works and what it offers
What is wallet+?
Road tax, how can I pay with instalments?
How do I choose a car garage (wallet+) ?
Service or repairs, how can I pay with instalments?
What can I finance with wallet+?
What is needed for wallet+?
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Home insurance - Frequently asked questions and guidelines
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I need a claims history certificate. Where do I get it?
I need a claims history certificate. Where do I get it?
Updated on 21 Jun 2026
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Published on 29 May 2026
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