You can file your claim report by phone with our guidance. If it’s a minor
accident, the whole process will be over even in 6 minutes.
We take it from here!
What will we ask you for?
First of all, if everyone is ok and if someone needs help. If someone is
injured and if any emergency service must be called.
Then we move on.
We will ask you for your license plate number. With it we can access your
policy and find all the useful data about your vehicle and your contact
We will ask you exactly where you are and what happened. We find the spot
on the map and start the filing.
We will ask you for the other vehicle’s licence plate number in order to
check whether it’s insured and with which company. We’re interested in this
kind of information because in case the vehicle is uninsured Road Traffic
Police must be called. We also want to know the company the involved vehicle
is insured because it’s useful to know whether it participates in the
Amicable Settlement system.
Having all the necessary information, we can start the claim settlement
process at this very moment.
If you choose- or if it is necessary- for a partner to come, you will have
to wait at the accident scene for our partner who will complete your claim
report and take the necessary pictures.
What comes next
If we file your claim report together by phone, you will immediately
receive the report at your email address and a text message with your claim
number. If a partner of ours completes the claim report from the accident
scene, we will receive from them the necessary documents and the
Our Claims team will update you on each development regarding your claim’s
progress, by email or text message or both.
If the responsibility for the accident isn’t yours, we will do everything
we can so that you get as soon as possible the “go ahead” to take your
vehicle to the garage for the repair needed. Our record is 9 minutes and we
have insured drivers who were sent to the garage even before they left the
accident scene. Fast Track, Hellas Direct’ s
lightning-fast claim settlement service is at your disposal to make your life
The insurance company of the driver involved in the accident has a 7 day
period to admit responsibility, but if the accident is crystal-clear and
liability is evident, we will not let you wait.
*Important note: If you decide to leave the accident scene without filing
the claim report, bear in mind that you have up to 7 days to inform us about