Fast claims for your car and motorcycle insurance!
With a team by your side 24 hours, every day, in case of an accident, theft or flat tyre, you have nothing to fear.
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Call our 24-hour emergency line
Call us 24/7 – we’ll know exactly what to do
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File a claim online
Just fill in the form
File a claims report in just 6 minutes
With our 24-hour claims line, you can instantly file a report over the phone. All you need is your license plate number. Here’s what you’ll need to do.
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Share your location, so we can find you easilySafety comes first. We’ll check that everyone’s okay and ask you to call the emergency services if needed.
- Tell us your vehicle’s license plate and the driver's details
We’ll then be able to access your insurance details, vehicle history, and contact information.
- Another vehicle involved? We’ll need their plate, too
This will tell us whether the other vehicle is insured and the name of its insurance provider.
- Take some photos or videos of the damage
We’ll need proof of any damage to your car and any other vehicles involved when we file your claim.
- Tell us what exactly happened
We’ll ask for your version of events leading up to the accident. Then we file the report instantly.
- Now relax – our team will take it from here
Now we begin the claims process. We’ll of course be in touch with any updates.
Recovery and repairs, made simple
Whatever happens, we’ll get you up and running in no time. We work with a network of 3,000+ partner garages, so you can trust them to do a great job. Simply call us on 2122229969 or email claims@hellasdirect.gr to get started.
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First, we will record the damage together, either over the phone or with a representative who will come to the scene, and we’ll automatically open your file. If you have a damage that is covered by your policy and you are to be compensated by us, we move on to step 2.
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You’ll get perks including priority repairs, warranty on workmanship and technical inspections if you pick one of our trusted partner garages. If necessary, our expert will also come to the workshop to check your vehicle.
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If you authorise the garage to be paid by us, you’re done! If you decide not to authorise the garage, email us at payments@hellasdirect.gr with:
Your car registration certificate
The IBAN of the beneficiary
The ID card of the car owner
The invoices
For more details, check out our FAQs.
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Want to check the progress of an existing claim?
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Or you can call our customer service
Frequently asked questions
What should I do in case of an accident
Call us at 212 222 9900. Our team will guide you and tell you exactly what to do.
How quickly will I be compensated?
It depends on so many parameters that we can't say for sure. On average we compensate 50% of cases within one day. If you call us immediately after an accident and it is clear that you are not at fault, then it is very likely that you will be compensated within 24 hours.
How can I see what stage my compensation is at?
For any development we inform you immediately. But if you have any questions, you can send us an email at claims@hellasdirect.gr or call us at 212 222 9969.
How can I upload the documents you requested online?
To give us all the details and photos we need, just follow the link you will find in the email we will send you while we are on the phone. If you want to do it later, just send them to claims@hellasdirect.gr.
Do I get the compensation or do you pay the garage?
If you choose one of our partner garages, then we can compensate the garage directly, if this is what you prefer. If you choose to go to a garage of your liking, then:
You pay for the garage labour
You send us the voucher documents at payments@hellasdirect.gr
We give you the compensation
Do I need to call the police if I have an accident?
Not all accidents are the same. When you call us at 212 222 9900, we’ll ask you for a brief description of the incident and guide you on whether or not you need to notify the police.
Can I move my vehicle after an accident?
Yes, you can. Just make sure you have first taken the photos we’ve requested.