Fast claims for you home insurance!
You get a team by your side 24 hours, every day, if something goes wrong.
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Call our 24-hour emergency line
Call us 24/7 – we’ll know exactly what to do
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Customer services
Not urgent? Call us 09:00-19:00, Mon to Fri
File a claims report by phone
On our 24-hour line you can declare any damage in a few minutes. We will file it together and move on. Let’s take a closer look at the process.
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We make sure that nobody got hurtFor us, health comes first. We will ask you if everyone’s alright and if you need help.
- We gather some details to identify you
We’ll need your Tax ID or your policy number and some more details.
- Tell us what exactly happened
As we record the event we’ll need to fill a small questionnaire together.
- Take some photos of the damage
We’ll need them to decide if we can compensate you immediately.
- That’s it – we’re on it
We open your file and begin the compensation process. We’ll of course be in touch with any updates.
Recovery and repairs, made simple
For most of the claims we manage, we pay out immediately with Fast Track. This means that we give you direct approval for compensation. For even more complicated damages, however, the process is simple.
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We send an expert to your home to check the damage and ask for some documents to follow up. Then, they will send us a report with the results.
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Now, we send you the same report with the expert's findings and conclusions - whether the damage is covered by your policy and how much compensation you're entitled to.
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Finally, if you are entitled to compensation, you choose whether you want to pay first and then get compensated, or if you want us to pay directly for the repair of the damage.
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Want to check the progress of an existing claim?
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Or you can call our customer service
Frequently asked questions
What should I do when the damage is done?
Quite simply, you call us at 212 222 9900.
What do I do in an emergency?
It's best to call the appropriate specialist first and then call us. For example, in the event of a leak or flood, it's best to turn off the water supply, call a technician and then call us. What we want first and foremost is to keep you out of trouble. Whatever your 1st move, call us at 212 222 9900 so we can document the damage and, if necessary, send an expert.
I called you about the damage. What happens next?
We will contact you to let you know how the process is going. If we need to send an expert, we will send you their details as well as those of the person in charge of your case.
How do I find out about the progress of my claim?
You can call:
The claims team at 2122229963
The case manager
The expert
You will get the manager’s and the expert’s details along with your file.
When should I expect compensation?
This depends on the damage and the process to follow. Payments from us are usually made on a Thursday or Friday.