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Claims

Fast claims for you home insurance!

You get a team by your side 24 hours, every day, if something goes wrong.

Call our 24-hour emergency line
Call us 24/7 – we’ll know exactly what to do
212 222 9900
Customer services
Not urgent? Call us 09:00-21:00, Mon to Fri
212 222 9999

File a claims report by phone

On our 24-hour line you can declare any damage in a few minutes. We will file it together and move on. Let’s take a closer look at the process.

We make sure that nobody got hurt

For us, health comes first. We will ask you if everyone’s alright and if you need help.

We gather some details to identify you

We’ll need your Tax ID or your policy number and some more details.

Tell us what exactly happened

As we record the event we’ll need to fill a small questionnaire together.

Take some photos of the damage

We’ll need them to decide if we can compensate you immediately.

That’s it – we’re on it

We open your file and begin the compensation process. We’ll of course be in touch with any updates.
We make sure that nobody got hurt
For us, health comes first. We will ask you if everyone’s alright and if you need help.
We gather some details to identify you
We’ll need your Tax ID or your policy number and some more details.
Tell us what exactly happened
As we record the event we’ll need to fill a small questionnaire together.
Take some photos of the damage
We’ll need them to decide if we can compensate you immediately.
That’s it – we’re on it
We open your file and begin the compensation process. We’ll of course be in touch with any updates.
First step - Checking the damage
Second step - We share the results
Third step - Completion

Recovery and repairs, made simple

For most of the claims we manage, we pay out immediately with Fast Track. This means that we give you direct approval for compensation. For even more complicated damages, however, the process is simple.

  1. We come and check the damage

    2. We send an expert to your home to check the damage and ask for some documents to follow up. Then, they will send us a report with the results.

  2. We share the results

    3. Now, we send you the same report with the expert's findings and conclusions - whether the damage is covered by your policy and how much compensation you're entitled to.

  3. We complete the process

    4. Finally, if you are entitled to compensation, you choose whether you want to pay first and then get compensated, or if you want us to pay directly for the repair of the damage.

Want to check the progress of an existing claim?
Email us
Or you can call our customer service
212 222 9999

Frequently asked questions

Quite simply, you call us at 212 222 9900.

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It's best to call the appropriate specialist first and then call us. For example, in the event of a leak or flood, it's best to turn off the water supply, call a technician and then call us. What we want first and foremost is to keep you out of trouble. Whatever your 1st move, call us at 212 222 9900 so we can document the damage and, if necessary, send an expert.

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We will contact you to let you know how the process is going. If we need to send an expert, we will send you their details as well as those of the person in charge of your case.

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You can call:

  • The claims team at 2122229963
  • The case manager
  • The expert

You will get the manager’s and the expert’s details along with your file.

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This depends on the damage and the process to follow. Payments from us are usually made on a Thursday or Friday.

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