You can file your claim report by phone with our guidance. If it’s a minor accident, the whole process will be over even in 6 minutes.
We take it from here!
What will we ask you for?
First of all, if everyone is ok and if someone needs help. If someone is injured and if any emergency service must be called.
Then we move on.
We will ask you for your license plate number. With it we can access your policy and find all the useful data about your vehicle and your contact info.
We will ask you exactly where you are and what happened. We find the spot on the map and start the filing.
We will ask you for the other vehicle’s licence plate number in order to check whether it’s insured and with which company. We’re interested in this kind of information because in case the vehicle is uninsured Road Traffic Police must be called. We also want to know the company the involved vehicle is insured because it’s useful to know whether it participates in the Amicable Settlement system.
Having all the necessary information, we can start the claim settlement process at this very moment.
If you choose- or if it is necessary- for a partner to come, you will have to wait at the accident scene for our partner who will complete your claim report and take the necessary pictures.
What comes next
If we file your claim report together by phone, you will immediately receive the report at your email address and a text message with your claim number. If a partner of ours completes the claim report from the accident scene, we will receive from them the necessary documents and the pictures.
Our Claims team will update you on each development regarding your claim’s progress, by email or text message or both.
If the responsibility for the accident isn’t yours, we will do everything we can so that you get as soon as possible the “go ahead” to take your vehicle to the garage for the repair needed. Our record is 9 minutes and we have insured drivers who were sent to the garage even before they left the accident scene. Fast Track, Hellas Direct’ s lightning-fast claim settlement service is at your disposal to make your life easier.
The insurance company of the driver involved in the accident has a 7 day period to admit responsibility, but if the accident is crystal-clear and liability is evident, we will not let you wait.
*Important note: If you decide to leave the accident scene without filing the claim report, bear in mind that you have up to 7 days to inform us about the incident.