# Home insurance claims

Fast claims for you home insurance!

You get a team by your side 24 hours, every day, if something goes wrong.

Call our 24-hour emergency line

Call us 24/7 – we’ll know exactly what to do

Customer services

Not urgent? Call us 09:00-19:00, Mon to Fri

File a claims report by phone

On our 24-hour line you can declare any damage in a few minutes. We will file it together and move on. Let’s take a closer look at the process.

We make sure that nobody got hurt

For us, health comes first. We will ask you if everyone’s alright and if you need help.

We gather some details to identify you

We’ll need your Tax ID or your policy number and some more details.

Tell us what exactly happened

As we record the event we’ll need to fill a small questionnaire together.

Take some photos of the damage

We’ll need them to decide if we can compensate you immediately.

That’s it – we’re on it

We open your file and begin the compensation process. We’ll of course be in touch with any updates.

Recovery and repairs, made simple

For most of the claims we manage, we pay out immediately with Fast Track. This means that we give you direct approval for compensation. For even more complicated damages, however, the process is simple.

Want to check the progress of an existing claim?

Or you can call our customer service

Human page: https://www.hellasdirect.gr/en/home-insurance/claims